Return & Refund Policy

Thank you for choosing Spikers. Because we specialize in high-quality refurbished electronics and accessories, we enforce a strict No Return, No Exchange, and No Cancellation policy.

Please read this policy carefully before finalizing your purchase, as all sales through our ecommerce platform and offline channels are final.

Refurbished:

B2C:

• For refurbished laptops if the product is not working it will be replaced , Provided a video of the issue is recorded by the customer and sent to spikers within the first 24 hours of the purchase.
• Warranty claim of 1 year for refurbished laptops.
• There will not be any refunds. Any disparities regarding the product should be given by the 7 days from the date of purchase.
  The delivery charges for replacement will be borne by Spikers

B2B Vendors:

• For B2B vendors and retailers, the warranty for refurbished products is only 1 month

B2B Companies:

• For B2B companies, the warranty for refurbished products is 1 year.

New Laptops:

For brand new laptops, all conditions are applicable as per the brands warranty and guarantee. Spikers will not provide any replacement or facilitate in the return of the product. Applicable for B2C, B2B Vendors and B2B companies

Cancellation Policy:

• If cancellation is done, in refund the delivery and payment platform fee charges taken will not be refunded.

Questions & Support

If you need to initiate a warranty check or have questions before making a purchase, please reach out to our team:

Please ensure you contact us to get a confirmation/ticket number before shipping any device to our address.

• Shipping Address: Spikers Plot no 6, Pillayar koil street, Sainagar, Kaspapuram, Chennai - 600126

• Email: sales@spikers.in